Support

Our support on demand is the perfect service model if your company has a sensitive infrastructure, is prone to downtime, and you would like to be able to access help whenever you need it. Whether you are experiencing issues with software, hardware, peripherals, the firewall, or networks, we are there to provide swift, straightforward assistance. The scope of support on demand is defined in a service level agreement. Together, we define the support term, response times, and availability. We charge monthly costs at a predictable fixed price.

Our hotline offers rapid assistance for hardware and software faults and other issues. Our support team handles all inquiries swiftly and with a good understanding of your situation. Our goal is to solve your problem quickly and prevent any downtime.

You can contact us:
Monday - Friday from 8 a.m. to 7 p.m.
Saturday from 8 a.m. to 12 p.m.

+41 840 440 440
helpdesk@onspirix.com

When every minute counts, swift assistance is vital to avoid serious consequences for your IT system. Whether outside of office hours, on weekends, or on public holidays, the experts from onSpirix will be at your premises in next to no time to rectify the issue. Whether you are experiencing server or network failures, data loss, or performance problems, help is on the way.

For emergency callouts: +41 840 440 440